PetKyn Health Support
PetKyn Health is a private, offline pet health log. Track multiple pets, attach photos, search your timeline, and keep everything stored locally on your device—no account required.
Getting Started
- Open the App and create your first pet profile with a name and optional photo.
- Use Quick Log to record appetite, energy, stool, medication, water, weight, or other alerts.
- Review entries in the Timeline, search by keyword, or filter by log type.
- Tap the circular profile icon in the header to switch pets or add another profile.
Frequently Asked Questions
| Is my data uploaded to the cloud? | No. PetKyn Health stores pet profiles, logs, notes, and photos locally on your device. |
|---|---|
| Do I need an account? | No. The App works entirely offline after installation. |
| Can I track more than one pet? | Yes. Each pet has a separate profile and isolated log history. |
| How do I add another pet? | Tap the profile icon in the header, then choose + Add New Pet. |
| How do I edit or delete a pet? | Long-press a pet on the profile selection screen, or long-press the active pet avatar in the dashboard header to edit. Deleting a pet permanently removes its logs and photos from your device. |
| Can I take or upload photos? | Yes. Where photos are supported, choose Choose Photo or Take Photo. |
| Is this veterinary advice? | No. PetKyn Health is a personal journal only. Always consult a licensed veterinarian for medical decisions. |
Troubleshooting
- Camera or Photos not working — Open iOS Settings → PetKyn Health → enable Camera and Photos.
- Missing data after reinstall — Data is stored locally. Uninstalling the App removes that data unless you have a device backup that includes app data.
- Wrong pet’s logs showing — Tap the profile icon in the header and switch to the correct pet.
- Photo missing on web preview — Web preview stores images in browser storage. If a photo disappears after refresh, re-attach it. Native iPhone builds store photos on device normally.
Medical Disclaimer
PetKyn Health is not a medical device and does not provide veterinary diagnosis, treatment, or emergency guidance. It is intended for personal record-keeping only. If your pet may be ill or injured, contact a licensed veterinarian or emergency clinic immediately.
Contact Support
Need help, found a bug, or have a feature suggestion? Email us:
Email: petkynhealth@gmail.com
Response time: We aim to reply within 2–3 business days.
Please include:
- Device model (e.g. iPhone 15)
- iOS version
- App version
- A brief description of the issue and steps to reproduce it